Quick Links
Click on below FAQs related to your query.
PRODUCT RELATED - FRAME & LENSES
WHAT TYPES OF GLASS FRAMES AM I ABLE TO FIND HERE?
- Are you looking for a statement pair of glasses or something more understated? Or are you someone who adores both traditional and contemporary frames? To that end, we offer full-frame, half-frame, and rimless spectacles.
- Each frame is designed with extraordinary accuracy and high-quality materials to ensure that you feel affluent. In addition, Eyefoster offers hundreds of frames in your favorite shapes, like clubmaster, round, rectangular, retro-square, pilot, and cateye, so you never have to second guess your style choice!
HOW DO I SELECT THE APPROPRIATE FRAME FOR MYSELF?
- Recognize your face shape as an initial step toward finding your ideal frames. Certain frame forms complement your facial cut expertly, while others appear to be an ill-fitting pair. If you have a small round face, a classic square or an upswept cat-eye frame will look best on you. However, if you go for a circular frame, your face will appear even plumper.
DO YOU OWN SUNGLASSES IN VARIOUS COLORS?
- Yes, we have a large selection of vibrant sunglasses frames. Transparent, blue, pink, green, yellow, black, gold, and any other shade of sunglasses you like. We offer the most popular Tortoise Sunglasses style that will give your eyewear outfit that extra edge in patterns.
- If you’re feeling adventurous, we also have Gradient Sunglasses with an ombre look that pairs well with current fashion trends.
- For lenses, we invite you to peruse our Tinted Sunglasses Collection, which features fantastic lens shades in hues such as Brown, Green, Smoke, Blue, Purple, and Gold
WHAT ARE THE COMPOSITES OF EYEFOSTER LENSES?
- Priority is given to quality. Thus, at Eyefoster, we ensure that you receive the highest level of clarity and quality for the amount you pay. Our lenses are made of robust and long-lasting metal, acetate, TR90, glass, and polycarbonate plastic. These are available in a variety of refractive indices. You may discover further information on the same here.
EYEFOSTER OFFERS WHAT TYPES OF LENSES?
- In general, our Eyeglasses Category contains Single Vision Lenses, Zero Power Lenses, Digital Screen Protection Lenses, and Bifocal / Progressive Lenses.
- The majority of these lenses are available with various protective coatings, including anti-reflective, blue light blocker, scratch resistant, UV protection, and water and dust repellent.
- These come in a range of thicknesses, including the following:
1.60-1.61 Refractive Index
- High Index Plastics Are Ideally Suited For High Powers
- They Are Thin & Lightweight and Block UV Rays
1.54 Refractive Index
- Superior Impact Resistance Trivex Lenses
- UV-Blocking Lens Material
1.50 Refractive Index
- CR-39 Plastic Material Slimmer From The Sides Excellent Optics
I OWN AN ANCIENT FRAME. IS IT POSSIBLE TO PURCHASE JUST LENSES?
- We appreciate your attachment to your vintage eyeglasses, but we do not presently offer lenses separately from the frame.
- You may also choose a Free Frame from our selection and customize it with your preferred lenses. We are assured that you’ll fall in love with your new pair even more.
ARE PHOTOCHROMIC LENSES AVAILABLE FOR YOU?
- Eyefoster offers photochromic lenses (also popular as light-adjusting lenses). When exposed to sunlight, their lenses darken; when indoors, they become clear.
CAN I PURCHASE EYEFOSTER’S BIFOCAL OR PROGRESSIVE LENSES?
Yes, Eyefoster provides three different types of bifocal and progressive lenses:
- Clear lenses (Premium)
- Lenses that change color
- Corridor Typical Lenses that evolve
DO YOU REPAIR GLASSES THAT HAVE BEEN BREAKING?
- No, we do not repair frames or lenses at the moment.
ORDER PLACEMENT RELATED
WHAT SHOULD I KNOW PRIOR TO PLACING AN ORDER FOR EYEWEAR?
Let us begin by discussing the qualifications.
You must be aware of your –
- Dispensation (if valid)
It is recommended that you contact your optometrist to obtain the most accurate and current power information (prescription). Maintain it in hand before placing your order.
- Frame Dimensions
If you have an older frame, you may examine the dimensions on the inside of the temples or use our Size Guide to determine your ideal frame size.
- Shape of the Face
Your facial shape is critical in determining your ideal frames. For your convenience, we’ve included our Face Shape Guide.
I'M CONFUSED ABOUT THE FRAMES' FIT AND SIZE; CAN YOU ASSIST ME?
- Readily. Here’s our Frame & Face Shape Guide to help you choose the perfect pair of glasses.
HOW DO I ORDER EYEGLASSES / RX SUNGLASSES FROM EYEFOSTER.IN?
The following are the steps:
- Login/Register on www.eyefoster.in
- On the Home Page, click on Eyeglasses/Power Sunglasses.
- Filter by gender, collection, shape, and color.
- When you’ve found the frame you’re looking for, click ‘Select Your Lenses’ and select your favorite lenses.
- At checkout, provide the relevant information and make your payment.
Note: Your prescription will be obtained following the placement of your order.
HOW DO I ORDER COMPUTER / SUNGLASSES FROM EYEFOSTER.IN?
The following are the specific steps:
- Login/Register on www.eyefoster.in
- On the Home Page, click Computer Glasses/Sunglasses.
- Filter by gender, collection, shape, and color.
- Click the “Add To Cart” button.
- At checkout, provide the relevant information and make your payment.
PRESCRIPTION RELATED
HOW DO I KNOW THAT MY PRESCRIPTION IS ACCURATE?
- Your glasses will go through many quality control processes to verify that the power specifications match perfectly with the completed product.
- Rest confident that we will deliver your medication correctly.
I ENTERED THE INACCURATE PRESCRIPTION. CAN I CHANGE THINGS RIGHT NOW?
- Once your order is placed, one of our customer service representatives will contact you to confirm your order. If you made an error while entering your prescription, please amend it at this point. Any later, and you will be required to cancel the order and replace it.
HOW DO I ACCURATELY READ MY PRESCRIPTION?
In your prescription, there are two sorts of values: OD and OS, which signify Right Eye and Left Eye, respectively. Negative values indicate nearsightedness, whereas positive values indicate farsightedness.
- If you have astigmatism, you may see that three parts are filled: Spherical, Cylinder, and Axis.
- Nearsightedness / farsightedness is indicated by the spherical shape.
- Positive or negative cylinders are possible.
- The axis may be rotated between 0 and 180 degrees.
Does it seem intimidating? Take a look at our simple Prescription Guide and learn how to read your prescriptions like a pro.
HOW DO I IDENTIFY MY PUPILLARY DISTANCE OR PUPILLARY VALUE?
To get your PD Value, simply follow these easy steps.
- On the bridge of your nose, place a millimeter ruler.
- Pose a friend or family member at arm’s length in front of you.
- They should determine the distance between the centers of your two pupils (the black dots in your eyes).
If you do not have someone to assist you, face the mirror and attempt it on your own. If you already wear glasses, try placing dots in the precise area of your pupils on your lenses with a magic marker or highlighter. This distance is referred to as your PD Value.
PAYMENTS RELATED
IS IT SAFE TO PAY ON EYEFOSTER ONLINE?
- Yes. Eyefoster assures that all transactions are completely safe. We go above and beyond to guarantee that your online purchase is both convenient and secure. On our website, we employ SSL encryption and save all information transferred on our secure servers. Our third-party payment method ensures that no portion of your personal information is shared or sold to a third party. When you make a purchase from Eyefoster, you can be secure about your privacy and the information associated with your transaction.
WHAT PAYMENT METHODS DO YOU OFFER?
- Yes, many payment methods are available, including Cash on Delivery, Net Banking, Debit or Credit Cards, and Wallet Pay platforms such as Paytm, Ola Money, Airtel Money, and Freecharge, among others. Additionally, you may pay through UPI alternatives such as PhonePe / BHIM UPI, etc.
Note: The COD option is only available for purchases above a predetermined purchase amount.
WHICH WEBSITE DO I USE TO APPLY A PROMO CODE OR VOUCHER CODE?
- Add your desired goods to the shopping basket. At the bottom left of the checkout page, you’ll notice a little window asking you to enter the appropriate discount code. Once complete, click ‘Apply’.
IS COMPLIMENTARY SHIPPING AVAILABLE ON ALL ORDERS?
- All Prepaid orders qualify for free shipping.
- Orders ordered via Cash on Delivery will incur some fee.
POST ORDERING STAGE - RELATED
I RECEIVED NO ORDER CONFIRMATION. WHAT ARE THE OPTIONS?
- In the event of a non-payment:
- If you have not received an email/SMS confirmation within an hour of making your order, please wait. If the email is still not received, please contact us at the customer service lines listed above.
- In the Event of a Missed Payment:
- Kindly retry placing the purchase. If any funds are deducted, they will be returned within 7-10 days.
I MADE THE WRONG ORDER. PLEASE ASSIST.
- It’s acceptable. You may cancel an existing order and place a new one. We will issue a refund for any payment made on the wrong order. Kindly cancel your purchase prior to shipping if feasible. You can contact our customer service staff if you have any questions.
I HAVE NOT RECEIVED A REPLY FROM CUSTOMER SERVICE.
- Our customers come first. We value your time greatly and are always focused on handling all of your inquiries in real time. This delay may be a one-time occurrence caused by overloaded call requests. Please let us 24 hours to respond. If the revert is still due, please send an email to our support email address.
HOW DO I CHECK THE STATUS OF MY ONLINE ORDER?
- When you sign in, the order status is displayed in the My Orders area. To obtain a detailed view, click on View Details and then on the Track Order link.
- Additionally, you may check the shipment’s progress on the Track Order tab by entering the tracking ID/AWB number issued by the courier firm.
- When you log in to see your orders, you’ll find this information on your account’s dashboard.
ARE YOU AVAILABLE TO PROVIDE ITEMIZED RECEIPTS?
- Yes, all purchases come with itemized receipts. When your order is delivered, you can also sign-in to your account and verify the same under My Orders – View Details.
DELIVERY RELATED
WHAT IS THE DELIVERY TIMELINE FOR YOUR PRODUCT?
- In metropolitan areas, the turnaround time for stylish sunglasses, zero-power glasses, and computer glasses is 2-3 business days. Manufacturing time for eyeglasses and prescription sunglasses is around 5-7 business days. Following that, your order will be sent within 1-2 business days.
- Rural pin codes handled by India Post may take up to 30 days to deliver.
- Here are the complete shipping terms.
I RECEIVED A BROKEN PAIR OF EYEGLASSES/THE PRESCRIPTION IS NOT THE ONE I ORDERED.
- While our quality control staff at Eyefoster guarantees that all items are thoroughly tested and examined before delivery, if you get a product that is damaged or does not match your prescription specifications, you may start a “Return Request” under the My Order – View Details area. Following that, you may place a new order.
- P.S. It is the customer’s obligation to refuse shipping that is damaged or has been opened. If the goods are damaged after opening the box, the client should mail or phone our customer care and register the issue on the same day the product was received. If the consumer does not record the complaint within the specified time limit, he or she will be ineligible for free returns in these instances.
I HAVE RECEIVED AN ORDER THAT IS EMPTY OR PARTIAL. WHICH ACTION SHOULD I TAKE?
- If you get an empty or incomplete order, please contact us at [email protected] or phone our customer service within 24 hours of receiving the package. We insist on being notified within the specified time frame to avoid any further complications. Any additional delay will result in a denial of refunds/returns.
MY ORDER IS LISTED AS 'DELIVERED' IN THE 'MY ORDERS' SECTION, BUT I HAVE STILL NOT RECEIVED IT.
- If a product is wrongly listed as ‘Delivered’ on the panel, please contact us by email at [email protected] or by phone within 24 hours. We will make every effort to assist you in tracking your purchase.
REFUNDS/RETURNS/CANCELLATIONS RELATED
I WOULD LIKE TO LEARN ABOUT YOUR RETURNS POLICY / AUTOMATIC REFUND PROCESS AS WELL AS TAT.
- All clients of eyefoster.in are entitled to a 14-Day Easy Returns policy. Customers can initiate a return request by entering into their accounts within two weeks of the date of delivery. To begin the returns procedure, just navigate to My Orders – View Details.
- While returning your order, it is required to obtain a pickup receipt from the pickup agent.
- If you made your purchase online using a credit/debit card, your refund will be made using the same card. If you paid using Net Banking or Cash on Delivery (COD), your refund will be sent by NEFT to your bank account. After you submit a refund request, we will contact you to obtain your bank account information.
- Once the product is received in its original condition and passes our quality control, we will initiate the refund procedure within 10-12 working days.
- Discover our complete return policies here.
CAN I USE A DIFFERENT DEBIT OR CREDIT CARD THAN THE ONE I USED FOR THE ORDER TO RECEIVE MY REFUND?
- As of currently, we do not accept requests for debit or credit card changes at any time.
CAN I RETURN AN ITEM TO EYEFOSTER FOR FREE?
- Yes, returns are complimentary. If you receive a damaged/defective package or are dissatisfied with the goods, you may return it for free. Once the goods are returned to us, we will verify it and commence the refund process promptly.
- P.S. If your product was damaged in transit, you may request a refund. If the client becomes aware of the damage after opening the box, the customer must contact Eyefoster customer care with details of the damage on the same day as the goods are delivered. If the consumer fails to notify us of the problem within the time period specified above, Eyefoster will be under no obligation to return the goods.
HOW DO I CHANGE OR CANCEL AN ORDER? / HOW MUCH TIME DO I HAVE TO CANCEL MY ORDER?
- If you are unsure about an order you have placed, it is simple to cancel it. To cancel an order, navigate to My Orders, select View Details, and then click Cancel Order.
- Cancellation requests are valid only up to the point at which the goods are sent. Once the goods have been sent, you must receive it and lodge a ‘Return Request’ within 14 days of receipt.
- Kindly refer to the comprehensive cancellation policy available here.
ACCOUNT RELATED
HOW DO I RESET THE PASSWORD FOR MY EYEFOSTER.IN ACCOUNT?
- If you are having difficulty signing in or need to reset your password, simply click the Forgot Password link on the sign-in pop-up and follow the on-screen instructions to recover your password. Please check your email for the password reset email, including your spam folder. It will guide you through the process of creating a new safe password for your account with us. Additionally, you will receive an SMS notification after your password is changed.
HOW CAN I MODIFY MY ADDRESS PRIOR TO PLACING AN ORDER?
- Add your preferred sunglasses & eyeglasses to your cart and then update the shipping address on the checkout page before completing the transaction.
HOW CAN I MODIFY MY ADDRESS AFTER I PLACE AN ORDER?
- Once your order is placed, one of our customer service representatives will contact you to confirm your order. If you’ve made an error in your address, please change it now. Any later, and you will be required to cancel the order and replace it. To save further effort, do not manually confirm your order.
HOW DO I DISCONTINUE USE OF MY EYEFOSTER ACCOUNT?
- If you wish to cancel your Eyefoster account, please contact us through email or phone at the above contact information and request that your account be deactivated. It will be processed within fourteen (14) business days.
OTHER QUERIES
WHAT DOES GUARANTEE BEST PRICE MEAN?
- Best Price Guaranteed is a cumulative of quality of product/s, delivery timeframes, free case & cloth, coatings etc.
ARE THE PRODUCTS WARRANTED?
- Yes, we provide a one-year conditional guarantee on lens coatings that are faulty or damaged. The duration of the actual warranty is specified on the lens selection page. For further details, please refer to our Warranty Policy, which may be found here.
DO YOU HAVE A POLICY FOR REPLACEMENT?
- As of now, we do not give any replacements.
- However, if you get defective goods, please notify us immediately upon receipt so that we can take appropriate action. Any time after that, a Return Request must be submitted following receipt of the order.
DO YOU ALSO SHIP OUTSIDE INDIA?
- At the moment, we only ship inside India.
- If this information changes in the future, we will gladly keep you informed.
